英语分级考试复习提纲
纲
中级
中级英语除了基础级需要掌握的所有词汇、语法和句子以外，主要考核员工专业英语方面的知识，具体如下：
饭店英语基本词汇
management 经营、管理
rack rate 市价
package rate包价
group rate 团队价
cashier's desk 兑换处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
form 表格
reservation 预订
reception desk 接待处
house use 酒店使用
executive floor 行政楼层
tip 小费
reservation desk 预订处
luggage office 行李房
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveler’s cheque 旅行支票
pay (动)付款
fill (动)填写
administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 大堂
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 账单
change money 换钱
procedure 手续、程序
up grade 升级
information desk 问询处
luggage label 行李标签
overbooking 超额订房
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
■ 电话服务
operator 电话员
house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通
ordinary telegram 普通电话
Wake-up call service 叫醒服务
Switchboard 总机
Area code 区号
Extention 分机
receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, please. 请接外线。
send a telegram(cable) 发电报long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信
The connection is bad. 听不清。
express telegram 加快电报
registered fee 挂号邮资
postcard 明信片
■ 客房设备、用品
escalator 自动楼梯
bookshelf 书架
cabinet 橱柜
switch 开关
curtain 窗帘
wastebasket 字纸篓
night table 床头柜
hanger 挂钩
plug 插头
drawer 抽屉
second floor (英)三楼，(美)二楼
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室
voltage 电压
tea table 茶几
bedclothes 床上用品
Sheet 床单
Pillow 枕头
Laundry 洗衣袋
Wall 墙
Window 窗户
Mirror 镜子
Bathrobe 浴衣
Carpet 地毯
Blanket 毛毯
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
餐饮用语：
A la carte零点
buffet自助餐
ice cubes 冰块
draught beer 扎啤
cigarette 香烟
menu 菜单
service station 服务台、准备台
tooth pick 牙签
table cloth 桌布
ashtray 烟缸
cork screw 开塞钻
soft drinks 软饮料
wine basket 葡萄酒篮
spoon 勺子
knife 刀
plate 盘
bowl 碗
banquet 宴会
side board 餐具柜
room service 客房服务
tray 托盘
set menu 套餐
to dress the table 摆台
set up 布置
pot 壶
glass 杯
chopsticks 筷子
abalone 鲍鱼
sea cucumber 海参
mushroom 蘑菇
bean curd 豆腐
turtle 甲鱼
销售英语
Representative 代表
Decision 决定
Modifications 变动
Confirm 确认
Objectives 目标
Appointment 约会
Attitude 态度
Customer relations 客户关系
Product 产品
Promotion 提升、促销活动
Attractive 吸引人的
Feature 特征、特色
Competition 竞争
Benefits 收益
Profit 利润
Image 形象
Suitable 合适的
Responsible 负责
Location 位置
Estimate 估计
Agreement 协议
Contract 合同
Efficient 有效的
Basic knowledge of hotel酒店相关业务知识
Telephone 电话用语
May I have the number, please? 请告诉我电话号码好吗？
Please hold the line a moment. 请不要房电话。
There is no answer. 没人接电话。
Would you like me to page him? 您要我为您呼他吗？
The line is busy. 占线
The line is free. 线通了。
Shall I ask him to return your call? 请他给您回电话好吗？
I’ll transfer your call. 我把您的电话转过去。
Front Office 前厅
I would like to check-in please. 我想现在登记。
How would you like to pay, by cash or by credit card?
请问您打算如何付帐？用现金还是信用卡？
May I show you to your room? 请允许我带您去您的房间。
Do you have a reservation? 您有预定么？
请您填一下这个登记表好么？
In case you need any help, please contact us. 如果您需要帮助，请与我们联系。
What time will you check-out? 您打算什么时间结帐？
Would you like a smoking or non-smoking room? 您需要一间吸烟房还是无烟房？
Our rack rate is 600 Yuan. 我们的市场价是600元。
Did you use anything from our mini bar? 您是否用过房间里MINI吧？
Here is your bill. 这是您的帐单。
Would you please check it? 您查一下好么？
Would you mind moving to another room? 您介意搬到另一间房间么？
Can you book this on my room account? 可否把它计入我的房费？
Which kind of room you prefer, a twin or a suite?
您想定那种房间，双人间还是套间？
How many nights would you like to stay?
您会停留几个晚上？
May I ask for your deposit please?
可以预付一下定金吗？
Food and Beverage 餐饮
I can recommend our special of the month.我向您推荐本月的特色菜。
Would you like to try our buffet or a la carte? 您想吃零点还是自助餐？
Will this table be to your satisfaction? 这张桌子您满意么？
To prepare the pizza will take around 30 minutes. 做一张比萨饼大约30分钟。
You’d like everything on top? 您所有的调料都要么？
May I repeat your order? 我可以重复一下您点的东西么？
May I repeat your order, sir? 先生，我重复一下您点的菜好么？
Is there anything else I can bring you? 您还需要点什么？
You might order two more dishes. 您可以多点两个菜。
How many guests are coming? 请问有几位？
What time would you like to arrive? 您们什么时候到达？
Here is the menu for you, Sir/Madam.这是菜单，先生/女士
May I suggest Tsingtao Beer with your meal? It goes well with it.
我可以向您推荐青岛啤酒配餐吗？它非常合适
Would you like to see the drink/wine list? 您是否要看饮料/酒水单？
Housekeeping 客房
May I clean your room? 我可以为您打扫房间么？
Shall I clean the room now or later? 请问是现在清扫房间还是一会？
Do you have anything to be cleaned?您有衣服要洗吗？
Turn down service may I come in? 开夜床服务，我能进来吗？
Can I have it pressed? 请你们熨一熨好吗？
I’ ll send someone to pick it up. 我会派人去取。
There is a surcharge for express service. 加快服务将收取附加费。
Please complete the laundry list. 请填好洗衣单。
I’ ll send the, to your room as soon as possible. 我会尽快把它们送到您的房间。
I am the attendant, would you please show me your room card?
我是服务员，请给我看一下您的房卡好吗？
Sales & marketing 销售
I will get back to you in a couple of days with the facts you requested.
我过两天就把你需要的确切信息带来。
If you need further information please don’t hesitate to contact me.
如果您想进一步了解情况，请别犹豫，尽管问。
I will try my best to get that information for you. 我将尽力得到您要的信息。
I will get back to you as soon as possible with an answer. 我将尽快回来给您答复。
Can we meet at another time to discuss this in more detail? 我们能再约个时间商谈细节吗？
Thank you for your time. 多谢占了您的时间。
Price is important, but certainly so is quality. 价格很重要，但质量更重要。
Grammar Practice (语法练习)
形容词和副词比较级和最高级的构成及巧记口诀
构成方法 例词
原级 比较级 最高级
规则变化 单音节和少数双音节词 一般在词尾加er或est Tall
clever Taller
cleverer Tallest
cleverest
以字母e结尾的，加r或st Nice
large Nicer
larger Nicest
Largest
以“辅音字母+y”结尾的,先改“y”为“i”，再加er或est Easy
early Easier
earlier Easiest
Earliest
重读闭音节词，且末尾只有一个辅音字母的，应先双写词尾的辅音字母，再加er或est Big
thin Bigger
thinner Biggest
Thinnest
多音节和部分双音节此 在词前直接加more或most Beautiful
slowly
More beautiful
More slowly Most beautiful
Most slowly
不规则变化 Good
Well (好的) better best
Bad
Ill (坏的) worse worst
many
much (多) more most
little(少) less least
farther(表示距离) farthest
far(远) further(表示程度) furthest
older(表示年龄大小) oldest
old(老) elder(兄弟，姐妹间的长幼) eldest
巧记特殊形式的比较级口诀
特殊形式比较级，共有三对二合一。
坏病两多并两好，Little意少不是小。
一分为二有两个，一是远来二是老。
规则动词的形态变化
规则 原形 第三人称单数 过去式/过去分词 V+ing形式
1.一般动词 Look
open 加“s” Looks
opens 加“ed” Looked
opened 加“ing” Looking
opening
2.以“辅音字母”+y结尾的 Cry
study 变“y”为“i”再加es Cries
studies 去y加ied Cried
studied 加“ing” Crying
Studying
3.以重续闭音节结尾，末尾只有一个辅音字母，其前又有一个元音字母 Stop
fit 加“s” Stops
fits 双写词尾的辅音字母，再加ed Stopped
fitted 双写词尾的辅音字母再加“ing” Stopping
Fitting
4.以不发音的e结尾 like 加“s” Likes 加d liked 去e，再加ing liking
5.以ie结尾 Die
Lie
tie 加“s” Dies
Lies
ties 加d Died
Lied
tied 去ie再加ying Dying
Lying
tying
6.以s,sh,th,x,ch结尾的 Finish
dress 加“es” Finishes
dresses 加ed Finished
dressed 加ing Finishing
Dressing
作 用 ① 构成一般现在时(除主语是第三人称单数外)
② 构成不定式如He wants to see you.
③ 构成祈使语气如：Tell me a story. 用于一般现在时，但主语一定是第三人称单数，后面的谓语动词必须加s/ es。如He helps me every day. 过去式是构成过去时的形式。除be有was were的变化外，其他动词无人称数的变化。 ① 与be连用构成被动态；
② 与has,have,had连用构成完成时。
③ 有些过去分词可起形容词的作用，在句中作定、表、补语。 ① 与be一起构成进行时。
② 有些现在分词可起形容词的作用，在句中可作定、表、状语。
③ 动名词形式与现在分词同形。但它具有动词的一些特征，又具有名词的句法功能，因此可在句中作主、宾、表、定语。
一般过去时的构成和形式
构成说明 动词类型 肯定式 否定式 疑问式
① 动词be第一、三人称单数用was，其余用were Be I
He was …
She
It
We
You were …
They
He
She was …
It not
We
You were…
They
He
was She …?
It
We
were You …?
They
② 动词have一律用had. Have I
He
She
It had
We
You
they I
He
She
It had not
We
You
they I
He
She
had It …?
We
You
they
③ 行为动词一律用其过去式(肯定式由规则或不规则动词的过去表示) Do I
He
She
It did
We
You
they I
He
She
It didn’t do
We
You
they I
He
She
Did It do …?
We
You
they
其他规则行为动词ask为例 I
He
She
It ask
We
You
they I
He
She
It did not ask
We
You
they I
He
She
Did It ask …?
We
You
they
④ Be后是单数名词用was,复数用were。 There be There was …
There were …
There was
not
There were… Was there …?
Were there …? |
